Les resultats high tech

Good news ! A comprehensive quantitative analysis of customer experience shows potential huge gains for each player. It also shows how many lost opportunities business wise could be turned into direct profit by addressing the pitfalls in the customer journey with the relevant information. !
Download the executive summary (PDF)
Differences relating to format and content On the internet, design must be adapted to the products the website features. According to the Observatory's results, two structural trends in behaviour can be observed: Some elements significantly improve the performance of the website in terms of the customer experience; Other elements, such as the breadth and depth of the range, contribute or fail to contribute to a positive user experience.
Download the executive summary (PDF) Order the survey results